1. Introduction

This Privacy Policy explains how we collect, use, store and disclose your personal and health information when you use our website and mobile applications. We operate in India and handle personal data in accordance with the Information Technology Act, 2000, the rules framed under it, and the Digital Personal Data Protection Act, 2023.

2. Information we collect

• Account details: name, mobile number, email address and password.
• Profile details: gender, date of birth, height, weight, blood group and any pre-existing conditions you choose to record.
• Family profiles: details of family members you add in order to book on their behalf.
• Booking details: the provider, date, time, consultation type and fee for each appointment.
• Payment details: wallet balance and transaction references. Card and UPI credentials are handled by our payment gateway and are never stored on our servers.
• Technical data: IP address, device type and browser, collected to keep the service secure.

3. How we use your information

We use your information to create and manage your account, to complete bookings and share the necessary details with the provider you have chosen, to process payments in Indian Rupees, to send appointment confirmations and reminders, to provide customer support, and to meet our legal and regulatory obligations.

4. Sharing your information

Your health information is shared only with the service provider you book with, and only to the extent needed to deliver that consultation or service. We also share limited data with payment gateways, communication providers and hosting partners who act on our instructions. We do not sell your personal or health data to anyone.

5. Data storage and security

Data is stored on servers located in India. We use encryption in transit, hashed passwords, and role-based access controls so that staff can access only what their role requires. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your rights

You may access and correct your profile at any time from your account. You may ask us to delete your account and associated data, subject to records we must retain under Indian law. To exercise these rights, write to us at the address given below.

7. Cookies

We use cookies to keep you signed in and to understand how the site is used. You can disable cookies in your browser, though parts of the site may then stop working.

8. Children

Accounts are intended for users aged 18 and above. A parent or legal guardian may create a family profile to book appointments for a minor.

9. Changes to this policy

We may update this policy from time to time. The revised version will be posted on this page with a new effective date.

10. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules framed under it, the contact details of our Grievance Officer are:
Grievance Officer, Doczay Health Services, Plot No-277, Third Floor, Block-A, Pocket-2, Sector-17, Dwarka, New Delhi – 110078, India.
Email: grievance@doczay.com  |  Phone: 1800 200 4567.
We acknowledge complaints within 24 hours and resolve them within 15 days.